What is Presence Scheduler?
Previously called "Slack Presence", Presence Scheduler is an application made by us on the Slack (Slack Technologies Inc) platform which offers two services:

  • 1) The ability to appear "active" with a green dot next to your name on slack according to whatever scheduler you choose. Users can create schedules and manage their online activity according to their preferences.

  • 2) The ability to monitor, view and download their status history - so users can see and know exactly when they were online or offline. They can can view charts of their previous online activity and download it in excel format.
Why did you change your name from Slack Presence to Presence Scheduler?
Slack Technologies Inc thought the name "Slack Presence" implied that it was an application made by them - instead of just an application which was being hosted on their platform and made by a third party (us). They asked to change the name and domain name to make the distinction between our services clear.
Is Presense Scheduler free?
We offer a free trial for 7 days for you to test out the application - it comes with most of the features as the paid account except that it is only meant for testing purposes. We allow you to add one channel and keep this active 24/7 to test how the application works.

Once you upgrade you will get additional features such as choosing schedules (ex. 9am-5pm) and tracking your slack channel presence history. You can see when you have been online/offline and how much you have been working and seen by other on slack.
Why is this app safe and secure to use?
We know security and privacy takes the highest priority for our users. Here are some of the security concerns our users have and how we handle them.

Adding a Workspace or API key:
While adding a workspace you will use OAuth - which is a protocol to allow secure authorization for us to interact with your slack workspace. With Oauth, we can only 1) change your status 2) access name and domain of your workspace (to distingush it from other workspaces)

Because of this, we do not have access to anything else relating to your workspace and we can gurantee everything is secure. For our users that signed up before may 5 2020 that are still using legacy testing tokens - we do have access to a range of functionality but you can rest assured that your api keys are encrypted and stored securly. We use these keys only for the purpose you consented to - changing your status from away to active.

Credit Cards:
We are 100% PCI complient when collecting credit card information, and use Stripe as our payment processor. No credit card data is stored on our servers, and when we receive a payment, everything is transmitted to stripe securly.

Privacy:
We know privacy is important, and we try to allow our users to be as anonymous as possible. We do not verify email addresses, and we do not give any details about any account to anyone except for the owner of the account.

People finding out you use the app:
When you use Oauth to add a workspace, our app will be added to your worksace and anyone using slack can see that - if they can find where to look. Even if they do look, the app they find is not called "Presence Scheduler" and we will not confirm with anyone the name of this appliction. Additionally, just because you have the app installed in your workspace does not mean that you are a user, and it would be hard to trace back to you to prove that you were the one who installed and used it. This helps to ensure that someone on your slack team cannot see that you have been using this app.
Why was Presense Scheduler built?
Slack will make you appear offline every 30 minutes, and I was constantly going offline - even though I was at my computer. I wanted a way to appear online without having to use my computer at all. Slack scheduler was built to allow you to remain online all the time.
The app is not working for me... can you help?

Yes. There could be any number of reasons why the app is not working for you. Lets go through them.

1) You are looking at the wrong team... You have to create a new team on my app for each team you have on slack. Each team will require its own api key to stay online

2) You have not activated your schedule... Make sure that your team/schedule you create appears green (and not red), that the scheduled times are set correctly and that the days of the week are also set correctly.

3) You are looking at the graph on the /team page wrong.... the graph gets updated every hour and does not show online activity in between hours. So even though you set your schedule for 9am, and you notice that the graph shows your first online status at 9.30, it just means that we only recorded you online at 9.30, but you were actually online at 9.

4) You think that you should stay active even when you close your computer or when it sleeps. For this application to work you will need to keep the slack appilcation open on your computer or mobile and not have your computer go to sleep.

5) If there is any other kind of problem please contact me via the contact form.

How can I test this app to see if its working?

For Free Users:
After you input your api key and create your team, you can test if the app is working by logging into your slack team on your slack app and clicking "Set yourself to away". Watch as your status will come back online within 10 minutes. We do not keep free users logged in, we only keep their status from turning to away. You will still appear offline with the free version. Also the "Last Used" timestamp on the teams page will tell you the last time we tried to keep you active.

For Presense Scheduler Subscription Users:
To test if your app is working, all you have to do is visit the /team page to view your teams historical presence statuses - and see if they are active or not according to the schedule that you have set. Also the "Last Used" timestamp on the teams page will tell you the last time we tried to keep you active.

For Status History Subscription Users:
Simply visit the teams page and click on the graph of the team you want to see data for. This will bring you to a page where you can view/download all of your data for that team.
Can I install this app without my company (which controls our slack account) knowing about it?
In the past - yes this was possible, but slack has since changed how their API worked and they have prevented us from using legacy tokens to keep you online. Now you must install our slack app into your workspace, and anyone who checks can see that it exists.

However, our app is also a tool to track your slack history, so there is no reason why you should be afraid to show your company. We wanted to help show you how much you have been working and provide you with statistics and data.
I no longer need Presense Scheduler and want to close my account. How can I do that?
To delete your account you first need to delete all of your teams and slack channels and unsubscribe from all payment plans. Then visit this profile page and click "delete account" at the bottom of the page.
How can I reset my password?
How can I delete my account?
Please log in and visit the profile page: https://presencescheduler.com/profile . Here you can click the "delete account" button.
What is your refund policy?
We issue refunds according the the following cases:

  • Case 1: You have made only 1 payment on your subscription, and it has been less then 7 days since your subscription was created:
    100% refund.
  • Case 2: You have made only 1 payment on your subscription, and it has been more then 7 days since your subscription was created:
    no refund
  • Case 3: You have made more then one payment on your subscription and it has been less then 7 days since your subscription was renewed:
    50% refund
  • Case 4: You have made more then one payment on your subscription and it has been more then 7 days since your subscription was renewed:
    no refund

We offer a 100% refund in the first case so that users can try the app and make sure they like it without any risk. Additionally, as stated above, we offer a 50% refund if it has been less then 7 days since your subscription has renewed. We also will send you an email 7 days in advance of your subscription renewal date so that you have time to cancel if necessary.

How can I unsubscribe from the service.
You can unsubscribe from the service at any time by loggin in and visiting the pricing page. Simple click the unsubscribe button to unsubscribe.
How do the graphs work on the /team page to show your online activity?
The graph gets updated ever hour though our "status checker" tool and shows your status as it was at the time specified. The graph does not show activity between hours so it is not possible to know exactly what time you came online and went offline at during any day. The graph only provides a rough estimate of your online activity. For example. if you set your slack channel to come online at 9.00am, and notice that the graph records your first online status at 9.30, it just means that the first time you were seen online by our 'status checker' tool was at 9.30, but you were actually online at 9.00am.

Additionally, The slack scheduler is not perfect, and every ten minutes or so you may go offline for a few seconds. Sometimes people think the app was not working because for one hour it shows they were offline when they should of been online - however their presence was just observed during the few seconds they were offline and in reality they were actually online for 99% of the time.
Can my boss or company see that I am using this app?
When you use Oauth to add a workspace, our app will be added to your worksace and anyone using slack can see that - if they can find where to look. Even if they do look, the app they find is not called "Presence Scheduler" and we will not confirm with anyone the name of this appliction. This helps to ensure that someone on your slack team cannot see that you have been using this app. Additionally, even if someone does trace the app installed on your workspace to us, they will not be able to tell if you are paying user and actually using the application - only that someone on their team is potentially using it. This way, using the app can be done safely and securly.
How can I download this app?
You cannot download Presence Scheduduler - it is an online-only app which connects to the Slack API and keeps you appearing active. You do not need to install or download anything. To use it simply connect your slack account to the website on the /team page.
How can I change my credit card on file?
We do not store your credit cards on our website - everything is handelled with our credit card processed Stripe. To update your card, you will need to unsubscribe, and then resubscribe with the correct card. To avoid having to pay twice, please wait until your subscription is about to renew and then go ahead and change your card. We will send you an email 7 days before your subscription will renew so that you will have to time make the change.
How does slack presence work? (Now Presence Scheduler)
Our Presence Scheduler app works by conntecting to the Slack API, which allows us to control your presence on slack. Once your workspace is connected, you can set up a schedule to control when you want to remain active. Our software does not turn you to inactive during times outside of the schedule you set.

One thing to note, is that if you have connected your workspace to our appliction using the OAuth method, then we can only keep you active while you have the app open on your desktop or mobile. We simply prevent you from going offline after 20-30 minutes of inactivity, so you can leave your computer knowing that your status will stay online.
How does slack presence work? (Now Presence Scheduler)
Our Presence Scheduler app works by conntecting to the Slack API, which allows us to control your presence on slack. Once your workspace is connected, you can set up a schedule to control when you want to remain active. Our software does not turn you to inactive during times outside of the schedule you set.

One thing to note, is that if you have connected your workspace to our appliction using the OAuth method, then we can only keep you active while you have the app open on your desktop or mobile. We simply prevent you from going offline after 20-30 minutes of inactivity, so you can leave your computer knowing that your status will stay online.
Why does slack show me as away?
Slack could show you as "away" for many reasons. Firstly check to make sure that your not set to "manual away" where you are shown as away all the time. On your slack appliction there should be text which say "Your set to away" and you can click this to change it to active/auto. Additionally, it could be because you did not interactive with slack for 20-30 minutes, and they changed your status to away. You can fix this by using our appliction.

Additionally, slack shows you as 'away' as a way to indicate that you are currently at your computer interacting with slack. However slack actually expects your to use your status to indicate if your working or not. Ex. you can set your status to "working remotly" or "In a meeting" etc.
What does green dot on slack mean?
The green dot indicates that you are active on slack. Being active means that you have interacted with slack within the last 20-30 minutes and currently have the slack app open on your desktop or mobile.
Can I change slack status based on google calendar?
We do not integrate with google calendar, but you can create schedules for your slack status with our appliction. You can also create multiple schedules for your workspace - for example if you want to be schedules Mondays from 9-1 and then from 3-6 on the same day. Simply add the same workspace twice and give it a different schedule!